| questions | answers |
|---|---|
| What payment methods do you accept? | We accept major credit cards like MasterCard, Visa, and Discover, as well as PayPal. For security, we cannot accept COD (Cash on Delivery) orders. |
| How can I place a tax-exempt order for my business? | To make a tax-exempt purchase, you'll need to provide your valid resale or tax-exempt certificate. Please contact our customer support team to set up your account for tax-exempt status before placing your order. |
| What are my shipping options for large items like pressure washers or trailers? | Large and heavy equipment is typically shipped via freight carrier. You will need to ensure you have the means to unload it, and options like lift gate service may be available for an additional fee at checkout. |
| What is your return policy for parts versus machines? | Eligible items may be returned within 30 days of delivery for credit, provided they are in new, unused condition and in their original packaging. However, many items are non-returnable, including pressure washers, hot boxes, custom hoses, and all electrical parts. No credit is issued for returns beyond 30 days. |
| How do I start a warranty claim for a defective product? | Warranty coverage, when available, is provided directly by the manufacturer, not the store. To initiate a claim, please contact our support team with your invoice number so we can help you with the manufacturer's warranty process. The manufacturer makes the final decision on repair, replacement, or credit. |
| How can I track my order once it has shipped? | After your order ships, you will receive an email with tracking information. You can also log into your account on our website to view your order status and tracking details. |
| Do you ship to locations outside of the continental United States? | We ship to certain locations beyond the continental U.S., but restrictions and additional charges may apply. Please review our shipping policy or contact customer service for details on your specific location. |
| Is there a minimum order amount? | Yes, we have a minimum order amount of $35.00 to ensure we can provide efficient service and processing for all our professional customers. |
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8 AM to 4:30 PM, M-F | ¡Hablamos Español!
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¡Hablamos Español!